FAQs

In this section you will find answers to some of the most Frequently Asked Questions relating to our service and products. 

 

LOOKING FOR A DIFFERENT EXTRACT?: You’re extract not here? Email us at info@theplantextractscompany.com with your request and we will see what we can do for you?

HOW MUCH EXTRACT DO I USE?: Usage guide only: 2 - 5%. If adding more than 1 extract use up to a total of 5%.

Every formulation is different with different application objectives and it is up to the customer to decide the % used to meet their objectives and we recommend pre-production trials to be carried out prior to full scale manufacturing. Please see our Disclaimer and Terms and Conditions.

WHY ARE AUSTRALIAN NATIVES TRENDING?: Its all NEW NEW and NEW!!!

Until recently the Cosmetic industry has not explored what is fast becoming the most exciting continent for new sources of actives – Australia’s pristine ecosystems, low impact by man and its harsh climates deliver ideal conditions for species to store the molecules that can hold the answers to anti-aging, teenage skin, whitening, hair care etc – naturally!

Add some of the most unique and intriguing imagery the industry has ever seen and you have a Cosmetic product dream! Start telling new natural product stories and make your brand stand out and take the lead!

MINIMUM ORDER QUANTITIES: The Plant Extracts Company Pty Ltd has a minimum order quantity of AU$60.00 per order excluding GST and freight.

PACK SIZES: Our pack sizes come in three variants and the below image is an example only:

  • 100gms
  • 500gms
  • 1kg

PRICE AND TAXES: All prices are quoted in Australian Dollars. Prices quoted on our website are exclusive of GST, and GST is calculated in the shopping cart at time of purchase.

GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders. The Plant Extracts Company Pty Ltd does not supply food grade raw materials and therefore cannot waive GST.

International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that The Plant Extracts Company Pty Ltd cannot be responsible for. If you have questions about these taxes please contact us via the 'Contact Us' page, or email us at,info@theplantextractscompany.com
    ORDERING GUIDELINES: We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

      FREIGHT AUSTRALIA: Freight calculation is based on weight, volume and destination. Table below is a guide only and subject to change.

      Orders over 20kg please email us at, info@theplantextractscompany.com

      QLD/NSW VIC/SA/WA NT TAS
       0-5kg $15.00 $15.00 $15.00
      $15.00
      5-20kg
      $20.00
      $30.00
      $30.00
      $30.00

       

      FREIGHT INTERNATIONAL: For all international orders, please contact us via the 'Contact Us' page, or email us at, info@theplantextractscompany.com

      PAYMENT OPTIONS: When shopping online you have the below options:

      • Visa
      • Mastercard
      • Paypal

      GENERAL DISCLAIMER: PRIOR TO USING THE PRODUCT: You should always refer to the SDS (Safety Datasheet) and TDS (Specification sheet) which will be current and will accompany your product.

      The information contained in this website is for educational purposes only and has been gathered from publicly available source material and is intended to provide general information to readers. No therapeutic claim in relation to any fruit, herb or plant or its extract is intended. Whilst reasonable care has been taken in the preparation of this website, The Plant Extracts Company Pty Ltd is not responsible for any reliance readers place on the information in this website and does not represent or warrant that the information in this website is complete or accurate. Readers rely on the information in this website at their own risk, individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular use, application or purpose.

      Reasonable care has been taken in preparing this website and the information provided herein is believed to be accurate. However, this information is not intended to constitute an 'authoritative statement' under the National Industrial Chemical Notification and Assessment Scheme Australia and New Zealand rules and regulations. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

      As the ordinary or otherwise use(s) of the product(s) is outside the control of The Plant Extracts Company Pty Ltd, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. The Plant Extracts Company Pty Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Nothing contained herein should be considered as a recommendation by The Plant Extracts Company Pty Ltd as to the fitness or appropriateness for any use. The liability of The Plant Extracts Company Pty Ltd is limited to the value of the goods and does not include any consequential losses, commercially or individually.

      This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. The Plant Extracts Company Pty Ltd is not liable for any errors or delays in the content, and voids any liability for any actions taken in reliance thereon; and shall not be responsible for any damages resulting from use or reliance of this information. The user of the product is solely responsible for compliance with all laws and regulations applicable to the use. 

      The Plant Extracts Company Pty Ltd is a wholesaler and distributor of natural skincare ingredients and as with any manufacturing process we encourage pre-manufacturing trials and evaluation prior to embarking on full-scale commercial manufacturing.

      MANUFACTURED PRODUCTS INGREDIENTS DISCLAIMER:  As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise. The Plant Extracts Company Pty Ltd reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and in order to maintain supply to its customers.
      Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.

      TERMS & CONDITIONS: Terms and conditions of sale are displayed at checkout.